To account for the effort and complexity involved, we typically request our clients to commit to a 24-month contract. However, please note that the notice period for termination, which is typically three months, may vary depending on the specifics of the sales negotiation.

Our Head of New Business will schedule a brief 15-minute call to go over some pre-qualifying questions to determine if our product aligns with your needs. Following this, we’ll arrange a demonstration, either through MS Teams or in person, depending on your geographic location. Subsequently, we’ll provide you with a proposal for your review.

In brief, yes. For Enterprise inquiries, we typically don’t conduct Proof of Concepts (POCs) or Pilots unless the commercial benefits justify the effort. Regarding Professional inquiries, access to our demo site can be provided, although this isn’t a standard request and would require discussion with our sales experts.

Certainly, the onboarding process for Enterprise does incur an additional cost due to the complexities involved in payment reconciliation, unless your need includes the configuration of payment services not already included in our libraries.

Our Lite and Professional don’t incur onboarding fees unless there are services we have not done before and are not natively available in our libraries.

To read “unless your need includes the configuration of payment services not already included in our libraries”

Typically, the onboarding process for Enterprise and Professional can take anywhere from 1 to 3 months. However, the exact duration depends on your specific service requirements and the complexities associated with your ecosystem and architecture.

This refers to the settlement bank leg file that we receive from any of the four major banks.

This is the switch leg file that we receive upon processing a payment through your switch.

This is the POS leg file that we receive upon processing a payment through your point of sale.